Returns Policy

We really hope you love every Poptastica item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.

Returns cost £3.50 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team by emailing contact@poptastica.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.

When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order. To organise your pre paid return label please head to the Royal mail returns page here please enter all the information required & generate a QR code. No printer is required & you will be able to return your order through your local Post Office branch.

All returned items must be sent back to us unopened, unused and in their original condition with tags attached etc. We reserve the right to refuse an exchange or refund if items are non-saleable. Personalised items are non-returnable / non-refundable. 

Please ensure you keep hold of your proof of postage until you have received your refund/exchange. 

Unfortunately the following items cannot be returned:

  • Personalised/custom items
  • Event or date specific items
  • Clearance items
  • Swimwear
  • Headwear

Any item returned in an unacceptable condition (e.g. makeup stains, human or pet hairs etc), will not be accepted, and the item(s) will be returned back to you.

This does not affect your statutory rights.

  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund. Once the refund is approved it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

    Returns address: 19 Beaufort Close, Buckshaw Village, Chorley, Lancashire, PR7 7LE

Exchanges
We are sorry, but we cannot offer an exchange as part of our returns process for items purchased online. If you would like any items in exchange please place a new order via the website/platform purchased.
We will then refund the item you are returning as soon as we have received and inspected it, in accordance with our returns policy.Faulty If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us at contact@poptastica.com where we will provide you with a faulty authorisation code.